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Human element enters bottom lineThis article was published in the Herald Sun and The Daily Telegraph on Monday May 5 San Francisco State University psychology professor David Matsumoto is in Australia to speak at an emotional skills conference this week, which challenges existing workplace training and aims to help redevelop human skills to aid business growth. "Reading people is a lost skill because of the nature of our culture," Professor Matsumoto said. He said there was a whole universe of non-verbal behaviour that needed to be rediscovered. Another speaker at the conference is New Intelligence managing director Steve Longford. "What's emerging now is the need to train people in human skills. People matter again. It's coming back to people needs," Mr Longford said. He said there were five foundation skills that needed to be learned - Reading people, Emotion, Rapport, Persuasion and Decision Making. Full article at: |
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3rd International Conference on Investigative Interviewing (2008)
International Investigative Interviewing Research Group Conference (2009) |
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