Reading People
Reading People is one of the foundation Human Skills. For many reasons people do not always expose their true thoughts to others, especially if they feel threatened, embarrassed, angry, contemptuous, dissatisfied and often their motivation for action is difficult to read. This program explores the role of verbal and non-verbal cues that allow participants to gain more insight into what others are thinking.
The core principles are:
- Detecting non-verbal cues
- Interpreting non-verbal cues
- Content analysis of verbal cues
- Understanding motive and personality
- Congruence between verbal and non-verbal cues
- Putting into use what is read in others
Reading People can be delivered as a standalone skill or can be combined with other core elements such as emotion, rapport and persuasion
