Human Skills
Behavioural Intelligence describes the capability to observe, identify, articulate and leverage behaviour and the speed with which it is done. People with high behavioural intelligence tend to have a particular set of skills which they use to make their interpersonal interactions more efficient and effective. We call these skills the Human Skills.
There are five Human Skills, each related and interconnect with the next. They are:
The Human Skills Program
The Human Skills Program has been developed to provide participants with increased understanding of what underpins human behaviour and a practical capability to use human skills to obtain better outcomes from interpersonal interactions. The program consists of two sequential courses, each two days in length, incorporating each of the five Human Skills.
The Courses
Reading People Course
Reading People is an extension of the original one day course and now incorporates an integrated approach to identifying and understanding motivations and attributes of an individual. Introducing New Intelligence’s Reading People Process, this course provides a clinical framework that makes reading people easier to learn and simpler to apply. The Process also incorporates the detection and interpretation of emotion cues including micro-expressions as depicted in the television show Lie to Me.
This course teaches the first two Human skills, Reading People and understanding the Role of Emotion.
Influencing People Course
Influencing People builds on the knowledge and skills acquired in the Reading People course. It teaches participants how to take the knowledge and information gleaned through reading others and use it to:
- build better relationships faster
- identify how others make their decisions
- explain how decisions are made
- handle difficult people and difficult situations
- increase the capability to influence others
Similar to the process for Reading People, the Influencing People Process has been designed to assist participants to more effectively understand how to influence others in a sustainable and ethical manner.
This course teaches the final three human skills Building and Testing Rapport, Decision Making and Influencing People.
In recognition of the feedback provided by clients, both Reading People and Influencing People courses now have extra exercises designed to consolidate the skills and knowledge learned during the course.
Reading People and Influencing People are designed to be delivered as the human skills program, however, can be delivered as stand-alone short courses or can be integrated into any of the Arts and Sciences Programs.
One day programs for each of the five Human Skills are also available on request.
Human Skills Seminar
The Human Skills seminar is designed to provide a higher level overview of each of the five Human Skills and offers the opportunity for participants to gain an understanding of significant human behaviours. It also provides a chance for them to gauge their own competence in using human skills in their own interactions and identify where they’re may be room for improvement or development. The Human Skills seminars are rich in content, highly informative and very entertaining. The seminar format which can be delivered in a four hour or seven hour format examines each of the human skills.
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