Behavioural Intelligence Model

Intelligence can be defined as the capability to process information and the speed with which we do it. There is emerging support for the presence of various types of intelligence including musical, numerical and even physical intelligence. More recently social intelligence and emotional intelligence have been recognised and legitimised through various publications and tests.

Behavioural Intelligence describes the capability to observe, identify, articulate and leverage behaviour and the speed with which it is done. An individual with high Behavioural Intelligence is able to detect and identify extra aspects of behaviour, and derive more meaning from them than others by using a process that mitigates the ambiguous nature of behaviour. They are better able to use that information to interact with that individual, forming faster and stronger relationships, influencing their decisions, dealing with their emotions, detecting deception or understanding motivations and issues. High level Behavioural Intelligence provides an increased effectiveness and efficiency in human interactions.

Behavioural Intelligence is constituted by five human skills each of which interacts with and is dependent upon the others. Excellence in any one area does not constitute an overall excellence in Behavioural Intelligence.

Intuitive ability derived from Behavioural Intelligence is typically developed from some aspect of life that has required a specific human skill to deal with a that particular human issue.

For example:

A child who’s parents frequently move from town to town learns to make friends quickly (rapport) or how to insulate themselves from attack (emotion).

The child of a violent father learns to read the early signals of anger and violence and ironically affection (reading people) or how to manipulate them (persuasion).

A child who’s parents have no real care ethic learns how to survive (decision making).

In each of these instances, however, the failure to become proficient in each of the other human skills dictates the subject will flounder when confronted with situations that require skills that are outside their intuitive scope.

Against what benchmark do you measure your staff in human skills – there previously has been none?

The Behavioural Intelligence Model (BIM) is the result of 8 years of research and development and has been tested in such demanding and diverse arenas as law enforcement, counter-terrorism, national security, sales and human resource management. In the development and distillation of the Human Skills a number of widely recognised tools and techniques have been aggregated into one usable model, providing a capability to effectively interact with people. The specific behavioural tools, techniques and theories aggregated include:

Behavioural Intelligence allows practitioners to:

• Rapidly establish rapport
• Reduce inefficient interactions
• Obtain insight into what someone is thinking
• Reduce uncertaintyIncrease control
• Reduce the influence of biases
• Obtain other’s perspective

The Behavioural Intelligence Model (BIM) is depicted below.